Recurring Service Agreement (RSA)

Transactional Service Level Agreement

Several models based on process calculi have addressed the definition of linguistic primitives for handling long running transactions and Service Level Agreement (SLA) in service oriented applications. Nevertheless, the approaches appeared in the literature deal with these aspects as independent features. We claim that transactional mechanisms are relevant for programming multi-step SLA negotia...

Managing Enterprise Service Level Agreement

The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together. In that regard, this paper provides a complete guidance of end-to-end lifecycle management o...

Novel Methods For Determining QoS Parameters and Thresholds in End User's Service Level Agreement

Service level agreement (SLA) is a powerful tool to formalize the negotiation and agreement between the service provider and service seeker with the scope of service quality characteristics, compensations and tariffs. The service quality description is the main part of a SLA which can be characterized by the use of suitable and feasible quality of service (QoS) parameters. Determining suitable ...

Modeling e-Government Service Workflows Through Recurring Patterns

Inherent complexity of the e-Government application domain is also reflected in the workflows of e-Government service provision. This paper reports on how some real examples e-Government service workflows were modeled in a simple and structured fashion by recognizing and re-using recurring segments. Such an approach, drawing from current workflow modeling trends, presents important potential to...

Fuzzy Agreement for Network Service Contracts